Mediation Services

Mediation is a process in which disputing parties invite a trained facilitator to assist them in their search for solutions.  The mediation process works to rebuild the bonds of trust that are often lost in the dynamics of conflict. The mediator is not a judge, hears no evidence, and makes no decisions. Rather, the mediator is an impartial facilitator who guides the participants through conversations designed to help them discuss their differences, brainstorm new ideas, and create effective solutions reflective of their individual and collective needs. No one participant is singled out for blame and no party is given more power than the other. As a result, each person feels equally invested in ensuring the success of the solutions that they themselves have worked to create.

To learn more about the various types of mediation services offered at CMS, please click on the links below:

Queens Mediation Network (QMN)

With locations in Jamaica, Bayside and Flushing, QMN provides free and confidential mediation services for residents throughout the borough of Queens. QMN utilizes mediation techniques to help to resolve issues such as:

  • Juvenile Delinquency disputes
  • Civil Court disputes
  • Interpersonal Disputes
  • Housing disputes
  • Elder Care disputes
  • Special Education disputes
  • Lemon Law disputes

For more information on these types of mediation cases, please contact:

Sharon Osbourne, QMN Program Director
(718) 523-6868, x 269

Family Assistance In Resolution (F.A.I.R)

The Family Assistance in Resolution (F.A.I.R) is a free service funded by the NYS Office of Court Administration and designed to help families navigate their teens’ transition from childhood to young adulthood. Family communication can be extremely difficult during this time and the F.A.I.R. program helps parents and their teenage children re-establish lines of communication and discuss important issues such as trust, respect, dating issues, and educational issues.  All family members may attend a series of  sessions to address their individual and family concerns. A trained mediator will encourage parties to clarify the roles and responsibilities of each family member.  Where appropriate, a family may also create a written agreement reflecting their discussions and goals for the family in the future.

For more information about this program,  please contact:

Sharon Osbourne, QMN Program Director
(718) 523-6868, x 269

Note: If you are a preventive service provider interested in referring a family to this program, please download and complete the following referral form:

Assisting Children Through Transition (A.C.T.)

The A.C.T program is designed to educate divorcing or separating parents about the effect their breakup has on their children. The program’s primary goal is to teach parents how to reduce stress resulting from marital changes while protecting their children from the negative effects of parental conflict. The program consists of two three-hour sessions conducted by psychologists, family therapists, social workers, judges, lawyers, and mediators. Information is provided through lecture, video tape, role-play, and discussion. Classes take place in Queens and Bronx Counties and are limited to 40 people per class, with divorcing parties placed in separate classes.

For more information please contact:

Renee Holley, A.C.T. Coordinator
(718) 523-6868, x 254

Victim/Offender Youth Mediation Project

This program is based on the understanding that justice does not always adequately address the needs of victims, who may be left with emotional trauma that punishing offenders does not always alleviate. Conversely, arrests do not address the reasons why individuals commit offenses. Through victim/offender mediation, victims have the opportunity to face their offenders and state their feelings; the offenders have an opportunity to offer an apology and accept responsibility for their behavior.

Sharon Osbourne, QMN Program Director
(718) 523-6868, x 269

Divorce Mediation

Divorce Mediation is an inexpensive way for litigants in the Supreme Court to resolve matrimonial disputes. Participants in divorce mediation attend at least two mediation sessions of approximately two hours per session. The mediator addresses the various ways to successfully dissolve a marriage and divide property in the State of New York. The complex nature of these cases requires the charge of an hourly rate determined by the combined income of the participants.


The Parent Pledge Program (PPP)

The  ground breaking Parent Pledge Program (PPP) offers parents living separately the opportunity to work together in mediation to establish voluntary child support and parenting agreements.  PPP is partnership between the NYC Human Resources Administration, Office of Child Support Enforcement, the Mayor’s Fatherhood Initiative, Community Mediation Services Inc., The Children’s Aid Society, The Door, and Saint Paul’s Baptist Church.

PPP mediations are open to all parents, except those who (1) do not have an existing order of support for the child(ren) at issue in the case or (2) have applied for, or are receiving cash assistance.  In an effort to make Parent Pledge mediations accessible, they will be conducted on-site at the community-based partner organizations and offered at no cost to the participants.

If you would like more information about this program, please contact:

Renee Holley
(718) 523-6868, x 254    


Note: If you are a service provider interested in referring a parent or family to this program, please download and complete the following referral form:  Mediation Referral Form